If you were unable to launch your Facebook Ads / Facebook Insights Report due to this error, this article will undoubtedly assist you in troubleshooting this error. This might have occurred due to two different reasons,
- Your Facebook Account might have failed Authentication
- Your Facebook Account password might have been changed
However, re-authenticating your Facebook Account will help you troubleshoot the problem.
To begin re-authentication, please follow the steps outlined below.
Step 1
Select the Data Sources Option
Step 2
Choose the Facebook Account Data Source that gave you the TOKEN FAILED error.
Step 3
Select the Edit option, which will allow you to re-authenticate with your Facebook account.
After successfully completing all three steps, your Facebook account will be re-authenticated, refreshed, and then the report can be launched.
For further assistance and queries, reach out to us @ support@gox.ai