Managing Your Subscription

Access the Accounts Portal at hub.twominutereports.com to manage your team, plan, and subscription details. This guide covers upgrading, downgrading, canceling subscriptions, and managing billing information.

Accessing the Accounts Portal

1. Sign in to hub.twominutereports.com using the email address associated with your account
2. Select Google Sheets from the available applications (the Accounts Portal is the same regardless of whether you use Google Sheets or Google Data Studio as your destination)
3. Choose your Team name
4. Navigate to the Subscription section

Upgrade or Downgrade Your Plan

Upgrade to a Higher Plan

1. Click the Current Plan card showing your existing subscription
2. Click Edit Subscription
3. Click Change
4. Select the plan you want to upgrade to from the product dropdown
5. Select your preferred billing frequency (Monthly or Yearly)
6. Click Update
7. Click Update Subscription to confirm

Downgrade to a Lower Plan

1. Click the Current Plan card
2. Click Edit Subscription
3. Click Change
4. Select the plan you want to downgrade to from the product dropdown
5. Select your preferred billing frequency
6. Click Update
7. Click Update Subscription to confirm

Cancel Your Subscription

1. Click the three dots (⋮) menu in the Current Plan section
2. Click Cancel Subscription
3. Select a cancellation reason from the options provided
4. Click Next
5. Enter any feedback about your experience (optional)
6. Click Next
7. Review the cancellation details and click Cancel Subscription to confirm
8. You'll receive a confirmation modal upon successful cancellation

Update Billing Information

Update Your Billing Address

1. From the Subscription details page, click Billing & Shipping Address
2. Update the necessary fields with your correct billing and shipping address information
3. Click Update

Update Your Payment Method

1. From the Subscription details page, click Payment Methods
2. Select your preferred payment method:

• Credit Card: Enter your card details
• PayPal: Authorize via PayPal

3. Click Add to save the payment method

Download Invoices

1. From the Subscription details page, click Billing History
2. Select the subscription plan for which you want to download an invoice
3. Click Download to save the invoice

Manage Team Members and Permissions

Team members, roles and seats are managed in the Hub under Settings → Team, and they have their own section of this documentation:

• Managing Members — invite someone, change their role, assign or un-assign a seat, remove them, and what happens to the work they built
• Standard Roles — the six ready-made roles and how to choose between them
• Seats — what a member can and cannot do without one

View Plan and Subscription Details

Your Current Plan section displays:

• Your current plan type (Lite, Pro, Business)
• Subscription status
• Seats included — the number of members who can make changes, not a cap on how many people you can invite
• Renewal date
• Accounts per connector limit

Click Manage at the top to modify any of these details through the Subscription management page.

Need Help?

If you encounter any issues with billing or subscription management, contact [email protected] with your query, and our support team will assist you promptly.