Troubleshooting

This section covers common problems and error messages in Two Minute Reports, and how to fix them. It covers permission errors, missing data, sign-in and authentication errors, and more.

In this section

• Permission denied errors: fix access and team permission issues
• Token expiration and authentication: fix Facebook, Google, and other sign-in errors on a connection
• Missing data source: fix disconnected data sources in Google Data Studio
• No data in reports: fix empty charts and missing data
• System errors: fix invalid dimensions, metrics, and data issues
• Multiple account sign-in issues: fix conflicts when several Google accounts are signed in
• Advanced Scheduler lost access: authorize Google Sheets and Gmail again for scheduled refreshes
• Account missing access or connection expiry: fix accounts without permissions, expired connections, and accounts whose connection was deleted
• Google denied access to this sheet: share the spreadsheet again with the account that runs the refresh
• API Bridge: how to set your Base URL: fix Base URL, duplicate path, and connection test errors for API Bridge
• Google says "Service unavailable" when you open the add-on: what your Google Workspace administrator must allow
• Microsoft Ads: organization hasn't enabled the Advertising API: fix "Microsoft declined the sign-in" for a work or school Microsoft account
• Connection blocked by a firewall or IP allowlist: add the Two Minute Reports IP addresses for database, WooCommerce, and API Bridge connections
• Can't sign in with Google or Microsoft: what the sign-in messages mean, what to ask your administrator, and how to sign in with an email code
• Can't sign in with two-factor authentication: lost phone, authenticator codes that don't match, passkeys, and recovery codes
• Refresh your account list: get the latest accounts for a connection, and the 30-minute limit
• You already have this connection: why the Hub opens your existing connection when you connect the same login again

Common issues at a glance

No data?

Check that the correct account is connected, the date range has data, and there are no API errors. See No data in reports.

A permission error?

This usually means that the spreadsheet or report belongs to a team that you are not in. See Permission denied errors.

Charts are broken?

The chart may have lost its data source, or its metrics and dimensions may not work together. See Missing data source or System errors.

Authentication failed?

The connection's access may have expired, or your password changed. See Token expiration and authentication.

Google blocks the Google Sheets add-on?

If Google shows "Service unavailable" and "You tried to access a service that isn't available for your account" instead of the sidebar, your organization's Google Workspace settings refuse the add-on. See Google says "Service unavailable" when you open the add-on.

Lost your phone, or your 2FA code doesn't match?

A code that doesn't match is almost always a phone clock that's slightly off. If you've lost your phone or passkey, use a recovery code or ask support. See Can't sign in with two-factor authentication.

A database, WooCommerce, or API Bridge connection fails?

These connectors read from a server you control, so your own firewall can refuse them. A partial IP allowlist makes it fail only some of the time. See Connection blocked by a firewall or IP allowlist.

Reports stopped after a connection was deleted?

No connection gives access to the account any more. Create the connection again with a login that has access to the account. See Account not found after a connection is deleted.

Scheduled refreshes fail?

Advanced Scheduler may have lost access to your Google account. See Advanced Scheduler lost access. If the message is about one spreadsheet, see Google denied access to this sheet.

Microsoft Ads declined the sign-in?

If Microsoft says that it declined the sign-in for your organization, your IT admin must enable the Advertising API first. See Microsoft Ads: organization hasn't enabled the Advertising API.

You created a connection, but no new connection shows?

Your team already had a connection for that login, so the Hub opened that connection. See You already have this connection.

A new account is not in the list?

The account list of the connection is possibly not updated yet. You can refresh it one time in 30 minutes. See Refresh your account list.

Still need help?

If you don't find a solution here, email our support team at [email protected] with:

• A description of the error or issue
• Screenshots of the error message (if applicable)
• The connector or platform involved
• Steps you've already tried