Multiple account sign-in issues

Problem

You encounter errors or issues when:

• Multiple Google accounts are signed in at the same time
• You're switching between different Google accounts
• Two Minute Reports authenticates with the wrong account
• You get permission errors even though you should have access

This usually happens when more than one Google account is signed in at the same time in the same browser.

The Google Sheets add-on can show one of these messages:

There's an issue from Google's end due to multiple accounts being signed in. Please sign out of all accounts and sign in with the one that has Two Minute Reports installed.

Please sign-out of other google accounts in your current browser or use a sperate private/incognito window to resolve this issue.

Why this happens

When multiple Google accounts are signed into the same browser session, Google Data Studio, Google Sheets, and Two Minute Reports may:

• Authenticate with the wrong account by default
• Use one account's permissions while you're expecting another's
• Make it unclear which account owns a report or connection
• Lead to permission denied errors when trying to access shared resources

Common scenarios

Scenario 1: You have a personal Google account and a work account both signed in. When you open Two Minute Reports, it uses your personal account, but the report belongs to your work account.

Scenario 2: You create a new connection in Two Minute Reports. It signs in with your old account instead of your new account, and you get permission errors.

Scenario 3: You created a report with account A. Later you signed in with account B, and now you can't open the report.

Solution: manage your Google account sessions

Quick fix: use an incognito or private window

For a quick test or one-time access with a specific account:

1. Open an Incognito window (Ctrl+Shift+N on Windows, Cmd+Shift+N on Mac)
2. Sign in with the specific Google account you want to use
3. Access Google Data Studio or Google Sheets
4. Use Two Minute Reports in this window
5. Close the Incognito window when done

This ensures only one account is active and prevents conflicts.

Recommended: use separate browser profiles

For ongoing work with multiple accounts, use Chrome's Profile feature:

1. Open Chrome Settings (select the profile icon at the top right)
2. Select "Manage your Google Account" or "+ Add another person"
3. Create a new Chrome profile for each Google account you use
4. Switch between profiles as needed (select the profile icon at the top right)
5. Sign in with a different Google account in each profile
6. Each profile keeps its own cookies, sign-ins, and sessions

Option: sign out of other accounts

If you only need one account active at a time:

1. Go to accounts.google.com
2. Select your account at the top right
3. Select "Sign out of all other accounts"
4. Confirm you want to sign out of all other sessions
5. Only your current account will remain signed in

Good practice to avoid conflicts

1. Know which account to use

Before you open a report or create a connection:

• Decide which Google account you need to use
• Ensure only that account is actively signed in (or use an Incognito window)
• Verify you're using the right account before proceeding

2. Use the same email address

When someone invites you to a team:

• Make sure they use the same email you use to sign into Google Data Studio
• If you have multiple email addresses, pick one and stick with it
• Avoid switching between personal and work email accounts for the same resources

3. Label accounts clearly

In your browser profiles or account manager:

• Name profiles clearly: "Work account" or "Personal account"
• Keep different purposes in different profiles
• Avoid confusion about which account is active

4. Test access before you share

Before sharing a report:

1. Sign in with each team member's email address
2. Verify they can access the report
3. Check that the data sources are connected
4. Test in both Google Data Studio and Google Sheets if applicable

Troubleshooting steps

Problem: a permission error

1. Check which Google account you're currently signed into
2. Check that this is the account that your Two Minute Reports team invited
3. If it's the wrong account, sign out and sign in with the correct one
4. Or ask the team to invite your current email address

See Permission denied errors for detailed solutions.

Problem: a connection does not authorize

1. Check that you are signed in to the Google account that you want to use for the connection
2. Check which Google account is currently active (select your profile icon)
3. If it's wrong, sign out of other accounts first
4. Then create or reconnect the connection with the correct account
5. The connection uses the account that you sign in with

Problem: you create a report from a template

When copying a template report:

1. Sign in with your work Google account (the one that you use with Two Minute Reports)
2. Make a copy of the template in Google Data Studio
3. Connect each data source to your own query config
4. Don't sign into your personal account while setting this up
5. Test in an Incognito window with your personal account to verify others can access it

Problem: you can't remember which account to use

1. Check your email for an invitation to the team
2. The email account that received the invitation is the one to use
3. Or ask the team which email address they invited
4. Use that email address to sign in

Use several accounts safely

If you regularly work with multiple Google accounts, follow this workflow:

1. Create separate Chrome profiles for each account
2. In each profile, sign in with one Google account only
3. Switch profiles when you need to use a different account
4. Each profile keeps its own Two Minute Reports sign-in and report access
5. You can work with multiple accounts simultaneously without conflicts

Browser extensions

Some extensions help manage multiple Google accounts:

• Google Account Manager (Chrome Web Store)
• Accounts extension
• Gmail Account Switcher

These can make it easier to switch between accounts without signing out and back in.

Prevention

• Use separate Chrome profiles for different Google accounts
• When adding team members, always verify their email address first
• Write down which email address each person in your team uses for Two Minute Reports
• Test access with all team members before fully deploying a report

Still having issues?

If you've tried all solutions and still have problems with multiple accounts:

1. Document your setup: Which accounts do you have? Which one should own the report?
2. Take a screenshot of the error message
3. Note which account is currently signed in (visible in the top-right)
4. Contact [email protected] with these details

Our support team can help you:

• Check the email addresses in your team
• Move resources between accounts, if needed
• Set up access for team members